SkyyoMedia.com does NOT offer refunds or adjustments for any payment made to Skyyo Media Inc. unless there was an issue with payment made regarding the order. We will adjust or offer a store credit if we find there was an issue with the payment of your order. Purchases are final at the time of sale. It is not possible to return used labor for services. The services provided by SkyyoMedia.com require labor, money and time to complete thus a refund will not be considered. The customer is entitled to contact SkyyoMedia.com, its owners or representatives, to remedy any issue. If we find there is an honest issue with what you have purchased we will gladly make it right by either re-doing the order or switching it for a service that is equal to the original purchase price.